Eclipse trailers, You Suck!

[Eclipse RV]

Originally Posted by Mopar

You know if they would have responded to me last week this could have been a lot better situation, but this is a result of very bad customer service...

BTW you posted this at 3am on a Friday morning (RF.NET) (I wasn’t even in our office) I just got back from being on the road, and this site doesn’t always send me notice when a customer is having a problem. Even my PM’s don’t come over to my e-mail…

You called here at the factory Friday at 3:30pm and left a message, by this time on a Friday our staff is handling other customers who waited there turn in line…
I’m sorry you’re having problems with your trailer…
(BTW When was the last recorded roof seal and molding seal done to this trailer? You should have some inspections records; our manual explains that they should be inspected twice a year)

PS: All phone calls are returned by Eclipse RV MFG with in 24hr Mon-Fri, I just heard you on the phone tell our service director (who called you) that you’re going to just continue to bash us on here and other sites...
I don’t understand why? He tried to help but you didn’t even want to hear him explain anything to you…

[SANDNURIZ]

BOOM!!ouch!!!!!

[JoeyD23]

moving this thread into the Octagon section of the site....

[MQUnlimited]

While it sucks that happened, but iti s an 05 meaning you have to do routine maintenance to keep toy haulers going whether its an Eclipse or any other manufacturer. Most, if not all trailers, have to get resealed atleast once every 1-1 1/2 yrs. My trailer is an 08 and Ive had to reseal it 2 time already. I check and tighten screws that hold the molding on the siding and roof atleast 3 times a yr because they come loose periodically. We take these trailers off-roading and through rough conditions that otherwise, are brutal and expect not to do "walk-arounds"? I have an extended warrenty that I purchased and even they wont cover the roof if I dont do the preventive maintenance. If your insurance covers it, consider yourself lucky and move on instead of bad mouthing a company on a 6-7 yr old trailer. Ofcourse, Im mearly looking at it through a different direction and in no way defending the manufacturer just stating preventive maintenance is key to making our trailers last....just my 2 cents.

[Mopar]

BTW you posted this at 3am on a Friday morning (I wasn’t even in our office) I just got back from being on the road, and this site doesn’t always send me notice when a customer is having a problem. Even my PM’s don’t come over to my e-mail…

According to who's watch? the originial post was 8PM friday night on RF.net, two days after the incidend and two days after i left my info on a voicemail to whoever your receptionist forwarded me to. I called, and emailed both before i posted. I also PMed YOU as soon as it was posted giving you the benefit

You called here at the factory Friday at 3:30pm and left a message, by this time on a Friday our staff is handling other customers who waited there turn in line…
I’m sorry you’re having problems with your trailer…
(BTW When was the last recorded roof seal and molding seal done to this trailer? You should have some inspections records; our manual explains that they should be inspected twice a year)

i do all my own maintenance and as i told you guys on the phone, i condition my seals and roof on a regular basis. Whould you like the reciepts? Or would you like to listen to the recording where i alreading mentioned it???
PS: All phone calls are returned by Eclipse RV MFG with in 24hr Mon-Fri, I just heard you on the phone tell our service director (who called you) that you’re going to just continue to bash us on here and other sites...
I don’t understand why? He tried to help but you didn’t even want to hear him explain anything to you…

Yes i did, i said i will make it my point to let everyone i know how poorly your trailers and customer service are!!!!! Your service director had stated i "must have hit something" which i told him i didnt yet he said its not a warrany issue and proceeded to HANG UP

[Mopar]

Aside from all your wrong times and logistics, why are you avoiding the real issue? The siding falling off? is this a throw away trailer the customers should only expect 6 years out of? Ive done ALL the requested maintenence, what am i missing?

[Mopar]

I would have at least expected them to offer to take a look at it in person, yet that wasnt there interest. they didnt care what the true cause was and just wanted to be rid of me. This would be a great platform for Eclipse to build there customer service image, yet theyve shut down every oportunity and have adoided the situation. The only reason i was contacted, was because the internet postings, which there are many... The first question wasnt how can we help with the trailer? but why are you posting about us on the internet? Sorry, but you should care about why your products are having issues, even AFTER you have the customers money...

[Mopar]

If Eclipse is interested in looking into the reason this unit is having issues, I welcome them. They can come on by look it over and we can resolve this issue...

[megadesertdiesel]

i can see you being upset that the corner of your 6 year old trailer peeled off. again its 6 years old, nothing last forever even a tootsie pop will show it center. haha

just submit the insurance claim and take the $500 hit off the claim.

[JoeyD23]

Thread locked Per MOPAR's request....