DWT CUSTOMER SERVICE IS BAD!

[JimandMelissa]

Originally Posted by FMXer

Hi Chad
This is Seth, the DWT Employee that hung up on you on Friday. I just wanted to apologize for being very unprofessional with you on the phone. You were right, I felt like an idiot because I didn't know the answer to your question. You were asking about something I didn't know anything about and you got me. I apologize that I took my frustration from my lack of information and a few other things that had gone on that day, out on you. I also apologize to the ATV/UTV community for being a bad representation of a very professional company. DWT's deepest concern is to meet the needs of our customers and be an industry leader in quality, performance and customer service. And I failed on that. I hope the person you spoke with was able to change your opinion on DWT.

Thanks
Seth

Well done Seth

[CHADEE]

Originally Posted by FMXer

Hi Chad
This is Seth, the DWT Employee that hung up on you on Friday. I just wanted to apologize for being very unprofessional with you on the phone. You were right, I felt like an idiot because I didn't know the answer to your question. You were asking about something I didn't know anything about and you got me. I apologize that I took my frustration from my lack of information and a few other things that had gone on that day, out on you. I also apologize to the ATV/UTV community for being a bad representation of a very professional company. DWT's deepest concern is to meet the needs of our customers and be an industry leader in quality, performance and customer service. And I failed on that. I hope the person you spoke with was able to change your opinion on DWT.

Thanks
Seth

I apoligize also for blasting DWt on here and I appreciate you being man up about it. I had just had one bad experience with Dwt before and I guess I just let is slide because I was so excited I was getting my Sectors, and our conversation just sent me over. My intention was never to make you feel like an idiot, I do believe in your Product and hope we get it all worked out and when it's all said and done, hell I'll slap a DWT sticker on the side of my mander.

[charlot]

I have problem with dwt too. Im waitng for over 6 week to have part for my wheel thet broke before i had time to do 1 lap. Its suppose to be waranty but we still dont have any answer from dwt. We send picture email and call every week but nothing.

[El Kido]

it was friday the 13 give them a break

I did a will call pickup with them for my wheels and they were all cool! Had a nice lounge for me to sit in too!